Returns and Refunds

◆ Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

◆ Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.

We will provide you with relevant instructions after receiving your email. You will be responsible for covering the cost of return shipping and you shall consider all risk of loss or damage to the product while transiting. Your money will be refunded to the original payment method. Kindly notice that the original shipping and handling charges are not refundable.

Our warranty and return policy only covers the purchase made on our website: https://www.richbit.com/. If you purchased a RICH BIT product from an authorized distributor and would like to return the product, please contact the original seller directly.

◆ How To Operate?

Before returning your product for warranty or refund, please contact us at customer@richbitebike.com. To process your request, we may require the following information from you:

Your order number;

Your name;

Your address and telephone number;

◆ Kindly Notice 

The RICH BIT return refund policy only applies to original purchase consumers who purchased from RICH BIT authorized dealers. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the RICH BIT return refund policy service. 

If the consumer modifies the components by himself, the return refund policy of the bicycle will automatically expire. 

During the warranty period, the product has major quality problems that affect the normal riding of the bicycle. We will return the goods and refund; if there are small defects, we will give appropriate compensation and provide replacement parts.

◆ Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

◆ Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at: customer@richbitebike.com .